Job Description

Position: Front Office Coordinator
Reports to: Front Office Supervisor
Department: Front Office
Time/Status: Part-Time/Full-Time

General Description:

Under the supervision of the Front Office Supervisor, the Front Office Coordinator performs a variety of clerical duties. Essential duties include, but are not limited to, checking-in/out patients, answering phones, scheduling appointments, collecting payment, data entry, and providing excellent customer services both over the phone and in person. The individual will work collaboratively with other front office staff including other front office coordinators, nursing staff, billing team, and administrative team.

Essential Job Functions:

1. Performs day-to-day general office tasks including, but not limited to copying, faxing, scanning, responding to emails, data entry, word processing, answering phones and returning phone calls, and record maintenance.
2. Works primarily with an Electronic Medical Records and Scheduling System.
3. When checking in patients for appointments, carefully assesses if new patient paperwork, updated registration paperwork, releases or any other required information is needed and informs patient at check in; Updates patient information in EMR.
4. Schedules current patient appointments and ensures patient is scheduled with the correct provider.
5. Provides excellent customer service for patients; ensures confidentiality and privacy protocols are in accordance to HIPAA requirements.
6. Prepares administration of computerized testing for clients at the request of the provider.
7. When checking out patients, informs patient of any new or existing balance and requests payment due at time of visit dependent upon insurance and payment arrangements.
8. Maintains patient waiting room, front office, and desk areas in an organized manner.
9. Provides assistance with tasks for both administrative team, front office team, and providers if requested.
10. Participates in scheduled office-wide and front office meetings.
11. Performs all duties in compliance with CRG’s policy and procedure manual.

Qualifications:

1. Understands and maintains confidentiality under HIPAA standards.
2. Must have excellent customer service and interpersonal commination skills and the ability to work in a team environment.
3. Ability to effectively communicate both via the phone and in person with patients/clients/visitors in a manner that is friendly.
4. Ability to multitask while paying close attention to detail. Willingness to handle many different tasks and take on new tasks when asked.
5. Must be able to work occasional evenings and weekends.
6. Understands and is able to work with computers and other office equipment.
7. Ability to remain at a fixed workstation for majority of the work Duties will occasionally require movement throughout the office to access printers, file cabinets, mailboxes, etc.

Education/Experience:

1. High School diploma
2. Previous clerical/administrative experience is preferred
3. Knowledge of HIPAA is a plus