*** Beginning Monday, April 13th, CRG’s physical office hours will be Monday-Friday from 12pm – 2pm. ***
For a list of fun and educational activities to try while sheltering in place, click here!
To read Dr. Tramaine Presley’s article “Anxiety Management: Combatting Coronavirus Worries”, click here.
To read more about ways to commit random acts of kindness amid the Coronavirus, click on Smiles are Contagious.
To learn about support for Parents, Teachers, and Homebound Learners, click here for Dr. Sandra Burkhardt’s PowerPoint titled “The Family Education Plan”.
To learn more about Educational Supports for e-Learning Environments, click here.
As we learn to adapt to the COVID-19 pandemic, CRG is now available to provide the following services to new and existing clients:
- Medication Management
- Individual, Family, and Group Therapy
- ADD/Life Coaching
- Strategy Instruction (Study Skills)
- Transition Services
- Testing and Assessment Services (coming late April 2020)
CRG is able to provide these services via a telehealth/videoconferencing. Because patient safety and security is important to us, CRG uses a videoconferencing platform that is HIPAA compliant. Below is an in–depth description of telehealth and how CRG plans to continue providing quality services to our clients during this difficult time.
What is telehealth?
Telehealth at CRG refers to providing medication management, psychotherapy, educational services and testing and assessment remotely using telecommunications technologies, such as video conferencing or telephone.
What are the benefits of telehealth?
One of the benefits of telehealth is that the patient and clinician can engage in services without being in the same physical location. This can be helpful in ensuring continuity of care if the patient or clinician moves to a different location, takes an extended vacation, or is otherwise unable to continue to meet in person. It is also more convenient and takes less time. Telehealth, however, requires technical competence on both our parts to be helpful.
Are there any risks of telehealth?
Although there are benefits of telehealth, there are some differences between in-person services and telehealth. Prior to your appointment, CRG will provide you with a Consent to Telehealth Treatment Form that reviews the potential risks to telehealth. Your provider will also review this form and answer any questions you may have at the beginning of your first telehealth appointment at CRG.
Will my information remain confidential?
CRG has a legal and ethical responsibility to make every effort to protect all communications that are a part of our telehealth services. We use updated encryption methods, firewalls, and back-up systems to help keep your information private. You should also take reasonable steps to ensure the security of our communications, including the use of secure networks for telehealth sessions and having passwords to protect the device(s) you use for telehealth.
How do I schedule a telehealth session?
Existing clients may call our main office line at (317) 575-9111, option 4, between the hours of 8am-5pm Monday-Thursday and 8am-4pm on Friday to schedule an appointment with your provider. New clients may call our intake line at (317) 575-9111, option 3, between the hours of 8am-4pm Monday-Friday. As most of our staff are working remotely, please leave a message if you are not able to connect with a staff member immediately. We will be sure to return your call as soon as possible.
How do I connect to my telehealth session?
After scheduling your appointment, you will receive a link to connect to your telehealth session. This link will send you to the HIPAA compliant videoconferencing platform that can be accessed by smart phone, tablet, or computer. Once connected to the platform, you will want to be sure your microphone and webcam are turned on so you can see your provider and your provider can see you.
What are the fees for Telehealth services and how will I pay for my appointment?
The same fee rates will apply for telehealth as apply for in-person services. However, insurance or other managed care providers may not cover sessions that are conducted via telecommunication. If your insurance carrier does not cover telepsychology sessions, you will be solely responsible for the entire fee of the session. Please contact your insurance company prior to our engaging in telepsychology sessions in order to determine whether these sessions will be covered. Just as we do for in person services, CRG will allow credit cards to be put on file and processed the day following your appointment.
Note from CRG:
Dear CRG Clients, Parents and Guardians,
CRG continues to monitor information about COVID-19, a respiratory illness also known as “coronavirus.” The Indiana State Department of Health is making preparations to limit the spread and impact of COVID-19 in Indiana. It is our goal at CRG to follow best practices for infection prevention while we continue to safely provide ongoing care to our clients and families.
The Centers for Disease Control and Prevention has recommended the following tips to prevent the spread of illness:
- Regularly wash hands with soap and water for at least 20 seconds, or use an alcohol-based hand sanitizer if washing with soap and water is not immediately available
- Avoid touching eyes, nose, and/or mouth
- Avoid close contact with people who are sick
- Stay at home when experiencing symptoms such as fever, cough or shortness of breath
- Cover coughs and sneezes with tissues or with the inside of the elbow
- Clean and disinfect frequently touched objects and surfaces
We are not seeing any patients in-office until further notice. Our office will be open from 12pm to 2pm daily for patients who need to pick up prescriptions or samples. If you or anyone else in your household are experiencing fever, cough, or shortness of breath, please do not come into our office.
If you are an existing client, your provider may approve a phone or videoconferencing appointment in place of your in-person appointment during this time of crisis. Please note that phone and videoconferencing appointments are generally not covered by insurance. It is your responsibility to contact your insurance company to determine if this is a covered service. It is also your responsibility to contact our office to inquire about your phone or videoconferencing options rather than attending your regularly scheduled in person appointment.
If you are a new client to CRG, or if you are seeing a new provider for the first time, you will have a videoconferencing appointment through Go-To-Meeting. Please contact our office at (317) 575-9111 with any questions.
Please note that phone and videoconferencing appointments may not be appropriate in all situations, so please contact our office to discuss your options.
Thank you for your understanding and cooperation as we continue to provide services in a safe and healthy environment for you and your family. Please check the CRG website for additional updates or office closing announcements.
Sincerely,
CRG Administration
(317) 575-9111
Updated April 29, 2020
